Faq
Frequently Asked Questions !
At Allstar Facility Services, we’re here to make your cleaning experience smooth, reliable and fully transparent. Below are some of the most common questions our clients ask.
What areas do you currently service in Australia?
We proudly offer our cleaning services across multiple cities including Melbourne, Sydney, Brisbane, Adelaide, Perth, and surrounding suburbs. Check our Areas We Serve page for the full list.
Do you bring your own cleaning supplies and equipment?
Yes! Our professional cleaners arrive fully equipped with all the necessary eco-safe, industry-grade products and tools needed for the job. We make sure everything we use is safe for your home, family, or workplace.
Are your cleaners insured and background-checked?
Absolutely. Every member of our cleaning team is fully insured, police-checked, and trained to ensure high standards of safety and professionalism.
Do you offer cleaning services under the NDIS?
Yes, we offer comprehensive NDIS Cleaning Services tailored to meet participant requirements, ensuring your space is clean, safe, and well-maintained. Visit our NDIS Cleaning page for more details.
Still Have A Questions?
Have a question or need a quote? Send us a message—we’ll respond promptly!
Can I schedule a one-time clean or do you only offer regular plans?
We offer flexible cleaning options — whether you need a one-off deep clean or regular scheduled services (weekly, bi-weekly, or monthly). Explore our Residential Cleaning and End of Lease Cleaning pages for service options.
How much does your cleaning service cost?
Our pricing depends on the type, size, and frequency of the service. You can request a free site visit or instant quote through our Contact Page, and we’ll get back to you promptly.
Can I reschedule or cancel my booking?
Yes, we offer flexible rescheduling with at least 24 hours’ notice. You can contact our support team or log into your client dashboard to manage your bookings.
What makes Allstar Facility Services different?
We focus on:
Trained professionals
On-time delivery
Tailored cleaning solutions
Transparent pricing
Satisfaction guarantee
Check out our About Us page to learn more!